In today’s competitive market driven economy it is not only sufficient to provide your customers with the best service levels and customer experience over the short-term, but also analyze the transactional information to develop better services and products for your customer over the long run through the discovery of not-so-obvious insights into customers wants and needs.
The central goal of every business is to serve its customers. Customer Relationship Management (CRM) is a way of using technology to do just that. It is a strategy used to learn more about customer needs and behaviors in order to develop stronger relationships with them. We help companies decide on the right on-demand CRM solution and services helping companies increase profitability by improving customer value and reducing operating costs. We help you streamline your customer service processes to ensure consistently high service levels, quick response times, accountability, and problem resolution.
In the last few years, the market for on-demand CRM has soared particularly among small and mid-sized companies, largely because of fears about the expense, duration and complexity of large-scale on-premise CRM implementations. And indeed, on-demand CRM is often a good choice for companies looking to implement standard CRM processes and are able to use out-of-the-box features, with little or no internal IT support, and don’t require complex or real-time integration with back office systems. With all these occurrences in the CRM market, INFOLINX has grown into a full-fledged on-demand CRM services provider which helps companies not only decide on the right provider but also provide implementation, consulting, data migration and cleansing, training and integration services. The penetration of our Internet technologies as a business process enabler has allowed companies to develop efficient, scalable, multi-channel customer interactive systems that reduce the cost of contact and enhance services.
INFORLINX CRM practice is driven by the philosophy that we work for our customers’ customers. At INFORLINX we believe that Customer Relationship Management is a strategy to help attract, retain and grow a profitable customer base. And the CRM packages are merely a means to help execute the CRM strategy.
INFORLINX provides end-to-end CRM services that include devising CRM strategy, CRM package evaluation, feasibility analysis, implementation, upgrade, data migration and post-implementation support.
Our organized structure of CRM services includes:
- Integration Services
- Data Migration Services
- Application Development
At our CRM practice we measure the success of our CRM projects using various metrics:
- ROI on investment in CRM licenses and implementation by the client
- Recovery of initial investment through cost savings and increased revenues
- Reduced Transaction volume
- Reduced Transaction level cost
- Increased visibility of customer view
“Inforlinx was really great to work with. I had a pretty involved project and this was the first time I had outsourced to India. Inforlinx gave me a very detailed proposal and made me feel like a valued customer,